Shipping Policies

  1. All plants will be carefully packed and shipped to avoid any form of damage through the logistic partners.
  2. The plants will be shipped once the requested plant is in stock with ROCHFERN.COM. The arrival of the package depends upon your location and the carrier; the normal estimated time will be shown against different shipping options at the time of check out.
  3. Due to Covid-19 order will be dispatched as soon as courier partners are ready to pick up ,normally orders are processed within 24 hrs ,but due to pandemic it may delay up to two to three weeks. In the case of live plants order will be processed once pan India shipping net works revamps  .Your order will be deferred till things becomes normal. But your order will be processed only after contacting you.

  4. If the package is not received within 5-6 working days, you should immediately contact us through email (gapconnect@rochfern,com) to track your package and help you trace the package in case of delay in transit.

Shipping Rates

  1. Shipping charges are based on the actual weight or volumetric weight whichever is higher. ROCHFERN shipping charges include the cost to ship with tracking numbers and our cost to box and pack and the carrier charge for truck and fuel.
  2. ROCHFERN absorbs routine extra fees when they occur and the charge for shipping quoted in the shopping cart is the charge you will pay regardless.